Last updated August 1, 2026
This English version is a draft translation that has not yet been reviewed or approved by our legal team. If it differs from the Thai version, the Thai version prevails.
You may request a return within 7 days of receiving the goods. Items must be in their original, complete condition, with packaging unopened, not installed, mixed, or contaminated, and with the purchase documents.
Goods that are damaged or short-delivered by us can be exchanged or returned within 48 hours of receipt, with supporting photos. We cover all shipping costs in that case.
Items made or cut to a specific size, such as steel cut to length, glass cut to size, or paint mixed in a special shade, special-order or individually imported items, clearance items and promotional items marked as non-returnable, and items that have been used or installed cannot be returned, except when they are defective from the factory.
Contact our team with your order number, the reason for the return, and photos of the goods through LINE OA or by phone at 0879169842, 10:00-18:00. We will review and confirm eligibility within 1 business day.
Once approved, you can choose to have our vehicle collect the goods at your site (a distance-based fee applies) or bring them back yourself to our Lat Krabang branch at no extra cost.
We refund through the original payment channel within 7–14 business days of inspecting the returned goods and confirming they meet the conditions. For bank transfer or QR payments, we transfer the refund to the account you provide and send proof of the refund every time.
If the return is due to our mistake, such as sending the wrong item or goods damaged in transit, we cover all return shipping. If you return goods because you changed your mind or ordered more than needed, return shipping and any handling fee are your responsibility, and our team will always tell you the amount before proceeding.
